H&R Block and TurboTax customers report issues with second stimulus check deposit

“Nothing has changed with our accounts, address, etc.,” Lisa tells CNBC Make It.

A representative from the IRS tells CNBC Make It that taxpayers will not receive a second stimulus check if the Get My Payment tool shows “Payment Status #2 – Not Available.” If you receive this message and don’t receive a payment, the agency says to claim a Recovery Rebate Credit on your 2020 tax return.

The agency noted in a press release[5] that “because of the speed at which the IRS issued this second round of payments, some payments may have been sent to an account that may be closed or no longer active.” The representative did not answer why so many H&R Block and TurboTax customers, in particular, were affected.

“We know how important these funds are for so many Americans and that everyone is anxious to get their money,” Ashley McMahon, a TurboTax spokesperson, tells CNBC Make It. “We are partnering with the IRS to help taxpayers receive their payments as quickly as possible.”

H&R Block said on Twitter Monday that the error would be fixed by the end of the day. But many customers told CNBC Make It that they have still not received their payments in the correct account as of Tuesday afternoon.

H&R Block or TurboTax customers who had their 2019 tax refunds sent directly to their bank accounts should receive the stimulus check deposit with no issues.

This article has been updated with comment from the IRS.

Check out: When you can expect to receive the $600 stimulus check[6]

Don’t miss: The best credit cards for building credit of 2021[7]

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