H&R Block and TurboTax customers report issues with second stimulus check deposit

The IRS says that the financial institutions that received the funds will return them to the IRS, and then the IRS will reissue payments to the right accounts. This will cause delays in people receiving their payments.

West Virginia resident Andrew Peterson, 26, is expecting $600 for himself and for his two-year-old daughter but tells CNBC Make It that he has been unable to get answers from TurboTax or the IRS about the status of his payment.

“Now I feel in limbo, at the mercy of the powers that be, with no answers and lots of questions,” says Peterson.

Others, like Lisa M., a 42-year-old Kansas resident who asked that her full name not be used for privacy concerns, are seeing “Status Not Available” when using the IRS tool, despite receiving the first check with no issues. Many calls and emails by customers to the companies and the IRS are going unanswered.

“Nothing has changed with our accounts, address, etc.,” Lisa tells CNBC Make It.

A representative from the IRS tells CNBC Make It that taxpayers will not receive a second stimulus check if the Get My Payment tool shows “Payment Status #2 – Not Available.” If you receive this message and don’t receive a payment, the agency says to claim a Recovery Rebate Credit on your 2020 tax return.

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